• Partner with leadership to ensure there is buy-in at the decision-making level of an organization
• Increase the awareness of middle managers, including specific health literacy training where applicable. Click here for training resources.
• Support all research staff in learning more about how health literacy applies to the clinical trial life cycle. Click here for more information.

Published guidelines that may be helpful include:

• 10 Attributes of a Health Literate Health Care Organization
• The Health Literacy Universal Precautions Toolkit

Develop participant-facing research materials:

• Ensuring that those creating research materials are trained in health literacy and have access to health literacy tools
• Conducting focus groups and usability testing to make sure research materials work as expected for the intended audience
• Using an iterative process to develop research materials that includes multiple stakeholders who can provide input that is unique to their role and perspective

• Plan for at least an annual review (if not more regularly, depending on the item or feedback you’ve received while using the material)
• Include an assessment of:
  • technical accuracy from subject matter experts
  • understandability from representatives of the intended audience
• Ensure that any translation of research materials is:
  • Vetted by native language speakers
  • Back-translated by an independent entity to ensure meaning is retained within different cultural contexts
  • Subjected to focus groups and usability testing in the native language of the translation